Case Studies
With decades of consulting experience across a range of industries and operating environments, we solve our clients' toughest technical challenges. Here's a sampling of recent consulting projects:
-
Developed infrastructure integration strategy for a global provider of travel insurance services.
-
Stabilized and redesigned a complex multi-vendor environment for fast-growing 311-call center.
-
Provided independent assessment of a new solution for a regional medical center.
-
Improved contact center operations for a global asset financing firm.
-
Developed complex RFP for network managed services for diversified financial services firm.
-
Unscheduled replacement of PBX within 72 hours for a regional hospital.
-
Solved IVR integration problem causing repeated failures in contact center for leading financial insitution.
See a typical consulting project progression and for more case studies and client testimonials, see our project portfolios:
Assessment & Design • Contact Centers • Urgent Intervention • Global • Health Care
