
Case Studies
With decades of consulting experience across a range of industries and operating environments, we solve our clients' toughest technical challenges. Here's a sampling of recent consulting projects:
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Developed infrastructure integration strategy for a global provider of travel insurance services.
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Stabilized and redesigned a complex multi-vendor environment for fast-growing 311-call center.
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Provided independent assessment of a new solution for a regional medical center.
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Improved contact center operations for a global asset financing firm.
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Developed complex RFP for network managed services for diversified financial services firm.
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Unscheduled replacement of PBX within 72 hours for a regional hospital.
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Solved IVR integration problem causing repeated failures in contact center for leading financial insitution.
See a typical consulting project progression and for more case studies and client testimonials, see our project portfolios:
Assessment & Design • Contact Centers • Urgent Intervention • Global • Health Care